APCO Comprehensive Quality Class

The Fauquier County Sheriff’s Office Communications Division is hosting a two day APCO Comprehensive Quality Class April 13-14th, 2016 at the Warrenton Police Department Training Room.  Below is the class description, visit APCO International to register.

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.

Topics include:

  • Quality
  • Quality Planning and Methodologies
  • Standards and Liability in Quality Programs
  • Building a Performance Evaluation Program
  • Feedback and Coaching
  • Surveys and Analysis

Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency. Students not only learn about a Quality Program, but also learn how to implement the program within their agency.

Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency.

$329 Live Course
$379 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
Late Fee $25

For additional information or questions, contact:

Joell D. Kight, ENP, RPL
Acting Communications Manager
Fauquier County Sheriff’s Office
78 West Lee Street, Suite 102
Warrenton, Virginia 20186
joell.kight@fauquiercounty .gov