Training Opportunities

The Power of Resilience: How to Thrive in 9-1-1

When: January 29, 2019, 0800 – 1700
Where: Norfolk Police Dept. 2nd Precinct
2500 N. Military Hwy.
Norfolk, VA 23502

or

When: January 30, 2019, 0800 – 1700
Where: Norfolk Police Dept. 3rd Precinct
901 Asbury Ave.
Norfolk, VA 23513

Join Adam Timm of The Healthy Dispatcher for this energetic, insightful, 8-hour training class filled with proven action steps and powerful perspectives to help you thrive in your 9-1-1 career.

Working in 9-1-1 can be challenging, with vicarious trauma, long hours, and difficult callers the norm. It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. They are happier on the job, feel more confident in their role, and make a bigger impact through their work. This presentation offers stories from the best comm centers around the country, and underscores the importance of resilience at both the personal and organizational level.

This course is presented through a multi-jurisdictional regional PEP grant (awarded to Eastern Shore of Virginia 9-1-1, City of Virginia Beach 9-1-1, City of Norfolk 9-1-1, and City of Chesapeake 9-1-1).

Continuing Dispatch Education Credits Earned: N/A

Cost: Free. Participant’s home agency must cover personnel and/or travel expenditures.

Pre-requisite: A desire to learn.

Contact:

Krista Kilmon, 757-787-0911 or kkilmon@co.northampton.va.us
Jeff Flournoy, 757-787-0909 or jlournoy@co.northampton.va.us

Registration:
January 29, 2019 click here
January 30, 2019 click here


Best Practices of a Successful CTO: Training the Adult Learner

When: February 19, 2019, 0800 – 1700
Where: Norfolk Police Dept. 2nd Precinct
2500 N. Military Hwy.
Norfolk, VA 23502

or

When: February 20, 2019, 0800 – 1700
Where: Norfolk Police Dept. 3rd Precinct
901 Asbury Ave.
Norfolk, VA 23513

During an 8-hour training session, we will revisit and refresh the minds of your current and future CTOs. As the greatest initial influence of new telecommunicators and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly impossible levels, all while meeting the needs for adult learners while also meeting the needs and demands of a successful CTO Training Program.

This course is presented through a multi-jurisdictional regional PEP grant (awarded to Eastern Shore of Virginia 9-1-1, City of Virginia Beach 9-1-1, City of Norfolk 9-1-1, and City of Chesapeake 9-1-1).

Continuing Dispatch Education Credits Earned: N/A

Cost: Free. Participant’s home agency must cover personnel and/or travel expenditures.

Pre-requisite: A desire to learn.

Contact:

Krista Kilmon, 757-787-0911 or kkilmon@co.northampton.va.us
Jeff Flournoy, 757-787-0909 or jlournoy@co.northampton.va.us

Registration:
February 19, 2019 click here
February 20, 2019 click here