Operations Team Manager

Website Harrisonburg-Rockingham Emergency Communications Center & City of Harrisonburg

Do you want to make a difference in the local communities and oversee a team of employees that are the vital link between the public needing assistance and the emergency service responders in the field? If so, consider applying for the Harrisonburg-Rockingham Emergency Communications Center’s (HRECC) Operations Team Manager position.

The HRECC is accepting applications and recruiting qualified candidates to fill 2 current full-time, benefits-eligible Operations Team Manager positions. The preferred hiring range for these positions are $63,211 – $72,696 annually. The positions are required to work alternating shifts from 1200 hours to 2400 hours. For example, the Shift A Operations Team Manager will work Monday, Tuesday, Friday, Saturday and Sunday one week then work Wednesday and Thursday the following week. Please note that any employee of the ECC may be called upon to work over the scheduled shift or hours, as needed.  The employee who is at the top of the rotation list at the time that the call out is initiated shall be responsible for the shift, if no other employee is available.

The HRECC is pleased to showcase the following HRECC videos, which provide an inside look at the HRECC and the important role the department plays in public safety within our community. You may view the videos at:

The Operations Team Manager position is responsible for:

  • Operations and Personnel:
    • Oversees ECC operations and personnel by assigning, directing, training and reviewing the work of staff;
    • Assists in the recruitment, hiring, training and supervision of employees;
    • Manages assigned work groups, staff and assigned projects;
    • Develops employee expectations and holds employees accountable for their performance;
    • Recommends compensation adjustments, employee transfers, discipline of employees and development of work plans and schedules;
    • Leads management team meeting;
    • Investigates citizen or staff complaints as directed and serves as the internal affairs function of the agency;
    • Reviews and takes necessary action on all liability reports submitted by agency personnel;
    • Works with agencies served by the ECC to formulate effective communications for routine and special events, including distribution of media materials as needed;
    • Attends meetings of the ECC Administrative and Advisory Boards and Council or Board meetings as required;
    • Performs the responsibilities of the Director of Emergency Communications in his/her absence;
    • Assists in ensuring the operational readiness of the Center’s telecommunications, radio equipment and backup and contingency plans;
    • Serves in the City of Harrisonburg and Rockingham County’s Emergency Operation Center in the event of a large scale emergency or event;
  • Recordkeeping/Strategic Planning:
    • Maintains liaison between the Director and staff of the ECC;
    • Plans and submits budget items to the Director for personnel and operations costs, including making purchases within the framework of the ECC budget;
    • Assists in drafting, maintaining and implementing/enforcing the policies of the ECC;
    • Assists in the development of the ECC’s 5-year plan;
    • Prepares and maintains reports, records and files.
  • Training:
    • Serves as a certified instructor for the ECC;
    • Oversees and recommends outside training of personnel at the Criminal Justice Academy; serves as a certified Instructor for the ECC and Criminal Justice Academy;
    • Coordinates with the training manager the communication training and evaluation program, Emergency Medical Dispatching (EMD) program and manages the ECC’s Public Education Program;
    • Oversees the training and operation of the ECC’s Telecommunication Emergency Response Team (TERT).

Physical Requirements: This is generally sedentary work requiring the exertion of up to 50 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires sitting for long periods, reaching, fingering, grasping, and repetitive motions; work may require walking fora distance and/or walking on rough terrain; vocal communication is required for conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker may be subject to adverse environmental conditions. Potential to be working within hazard zone of an emergency situation including, but not limited to, on scene of active shooter incidents, hazmat incidents, missing/deranged subject, or bomb threats, thus raising the potential to be exposed to life threatening danger.

The incumbent for the position may be assigned to a specialized team with work requiring the exertion of up to 75 pounds of force occasionally, up to 25 pounds of force frequently, and a negligible amount of force constantly to move objects.  Work may require stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, and repetitive motions.  Visual acuity is required for depth perception, color perception, preparing and analyzing work and observing general surroundings and activities. The employee may be subject to inside and outside environmental conditions. May require walking/working in rugged terrain. May require the use of power tools and equipment.

Minimum Requirements:

  • Bachelor’s degree with coursework in emergency management or related field and considerable experience in emergency communications including some supervisory experience, or equivalent combination of education and experience.
  • Experience in a multi-disciplinary emergency communications center required.
  • Valid driver’s license required.
  • Current possession of or ability to obtain and maintain Virginia Criminal Information Network/National Crime Information Center, Cardio Pulmonary Resuscitation, Emergency Medical Dispatch and Virginia DCJS and APCO International Instructor certifications.

The ideal candidates will have:

  • Skill in the use of telecommunications equipment and efficient keyboarding skills.
  • Thorough knowledge of: the principles and procedures of operations of a communications center; community resources that may be used in emergency situations; the principles and practices of supervision and personnel management, employment law, regulations and leadership strategies and the occupational hazards of the work required.
  • General knowledge of: Federal and State regulations governing the use of radio transmissions, Virginia Crime Information Network, Emergency Medical Dispatching, computer privacy, records retention and emergency communication work.
  • Ability to: learn geography and interact with mapping systems; present ideas clearly both verbally and in writing; analyze emergency situations objectively and make sound decisions; plan and organize response to complex emergencies; establish and maintain effective working relationships with associates, training agencies, other public agencies, the media and the general public.

Successful applicants for this position will be subject to a DMV record check and must satisfactorily complete a credit history review, drug screening, medical screening, psychological screening and criminal background check.

Application Requirements & Deadline: All candidates must complete a City of Harrisonburg online employment application by 5:00pm EST on Monday, November 26, 2018 in order to be considered for this process. In addition to the online employment application, candidates must submit:

  • A Public Safety Personal History Statement, and
  • Writing sample, which provides your answer to the following question: “With the current nationwide crisis of hiring emergency communications center employees, what is your philosophy on recruiting and retaining employees? Please be specific in your response.”

The Public Safety Personal History Statement and writing sample documents must be completed and received in the Human Resources Department by 5:00pm EST on December 6, 2018. Applicants will receive a reminder regarding the Personal History Statement and writing sample prompt via email after the initial application is reviewed. We are unable to accept incomplete applications, Personal History Statements and writing samples.

The City provides an excellent full-time employee benefits package including health insurance, retirement (VRS), life insurance, paid leave and holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status.
 
The City of Harrisonburg & the HRECC are Equal Opportunity Employers.
 
Interested in Learning More Information about the HRECC and the vital role HRECC employees play in public safety?
Visit our website at http://hrecc.org/employment/ or check out our Facebook page at https://www.facebook.com/HarrisonburgRockinghamECC/

To apply for this job please visit www.harrisonburgva.gov.

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