Director of Public Safety Communications

Website City of Tucson

Highly competitive salary & excellent benefit package

City of Tucson Executive Search for Director of Public Safety Communications

The City of Tucson is seeking a Director of Public Safety Communications, one with strategic leadership skills, experience in enhancing the core businesses of a public safety response organization and a demonstrated ability to collaborate effectively with a wide range of stakeholders and partners. This individual will be expected to develop resilient operations dedicated to delivering exceptional service to residents and visitors of Tucson by providing prompt emergency response to 9-1-1 calls and properly dispatching fire, police, and medical units.

Reporting directly to the City Manager, the Public Safety Communications Director will be responsible for collaborating with public safety leadership on strategy, leadership, team development and emergency response operations, in addition to providing oversight, guidance, direction and improvement related to all aspects of the Public Safety Communications Department including operations, logistics, technology, personnel, education, quality improvement, budget and business management.


The City of Tucson’s Public Safety Communications Department (PSCD) consolidated in 2018 resulting in efficiencies in handling emergency calls, reducing wait times and improving public service. The Public Safety Communications Director will lead this process of consolidation. The department handles over 700,000 emergency 9-1-1 calls annually for both police and fire agencies through three Public Safety Answering Points (PSAPs). The director manages 163 employees, works with 10 public safety agencies and will be responsible for a FY19 budget of approximately $13.5 million.


·         Plan, coordinate, direct, and integrate public safety communications operations, programs, policies and personnel

·         Collaborate with City leadership in setting and implementing the City’s vision, mission and objectives for the department

·         Advise and guide the city manager, police chief, and fire chief on strategic public safety communications operations, policy, technology and programs

·         Provide operational communication needs as directed by the police and fire departments, as well as regional public safety partners

·         Establish and maintain effective working relationships with the City’s executive leadership team and employee groups

·         Interact with community groups, residents, businesses and non-profit agencies

·         Represent the City and participate in local, regional, state and national organizations regarding a wide range of public safety communications matters

·         Develop, implement, and monitor work plans, operations, policies, standard operating procedures and long-range strategic plans with the police and fire chiefs

·         Direct the development and implementation of long-range and short-term technology plans

·         Provide fiscal oversight, prepare budget estimates, and control expenditures of all departmental funds

·         In accordance with City Code, the selected candidate will be required to establish residency within the City of Tucson city limits.




·         Bachelor’s degree from an accredited college or university with major coursework in Public Safety Administration, Criminal Justice, Emergency Management, Public Administration, Business Management or a closely related field


·         At least 7 years of experience in public safety communications, of which 5 years must have been in supervisory capacity with progressively increasing responsibilities

·         National Crime Information Systems (NCIS), National Incident Management System (NIMS) and Incident Command System (ICS) certification required within 6 months of employment

Preferred Qualifications

·         Graduate degree from an accredited college or university in Public Safety Administration, Criminal Justice, Emergency Management, Public Administration, Business Management or a closely related field

·         Twelve years of experience in public safety communications, with 5 years in administration.

·         Certification as an Emergency Number Professional (ENP) issued by the National Emergency Number Association (NENA), or as a Registered Public-Safety Leader (RPL) issued by the Association of Public-Safety Communications Officials (APCO)

City Leadership Qualifications

·         Ability to create, communicate and execute a clear strategic vision for emergency response that supports business objectives

·         Ability to work collaboratively with diverse leaders across all levels of the organization and build consensus around key initiatives and projects

·         Ability to articulate ideas with exceptional oral and written communication skills

·         Solid knowledge in emerging technologies and their usefulness for key business goals

·         Demonstrated experience leading complex, major change initiatives and in change management

·         Outstanding organizational skills with the ability to manage multiple priorities in a fast paced, high pressure environment

·         Genuine concern of employees’ success, hiring, training, empowerment and development

To be considered for this excellent career opportunity you must apply on-line at

Any questions should be directed to the following:

City of Tucson Human Resources
Re: Public Safety Communications Director

To apply for this job please visit

Terry O'Malley

Previously I was the 911 Director for the City of Tulsa Oklahoma. I have transitioned to a new position with Mission Critical Partners as a project manager. The projects I am working on support public safety, especially emergency communication centers as they transition to Next Generation 911.

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