Chapter Officers


Jason Malloy
Communications Consultant
Mission Critical Partners, LLC
Stephens City, VA 22655
(540) 481-3342
Jason works as a Communications Consultant with Mission Critical Partners, LLC. He served as the Director of Emergency Communications for the Shenandoah County Department of Emergency Communications from 2014 thru 2018. He has been working in Emergency Communications for the past 17 years, beginning his career as a 9-1-1 Dispatcher in Hagerstown, Maryland. She has also served as a Senior Telecommunicator and also E9-1-1 Coordinator for other agencies prior to moving into his current role.

During his career he has obtained completed the NENA Emergency Number Professional (ENP) and Center Manager Certification Program (CMCP), APCO Registered Public Safety Leader (RPL), and is a Virginia DCJS General Certified Instructor and International Academies of Emergency Dispatch EMD Instructor. He is also a graduate of the University of Maryland University College, and of Capella University. He also hold numerous other public safety credentials, and is an active volunteer fire fighter.

His hobbies include: Fishing, sports (NFL, Hockey and NASCAR), and spending time with family and friends. Jason currently lives outside of Winchester with his wife and children.
Vice President


Sheila L. Ragan
Operations Manager
Prince William County Office of Public Safety Communications Center
3 County Complex Ct.
Woodbridge, VA 22192
(703) 792-5655
Sheila Ragan started her career as a dispatcher with the Prince William County Police Department in 1987 rising to Shift Supervisor in 1991.

In 1995, the Police Department Communications Center consolidated with the Department of Fire and Rescue Communications Center, becoming the Office of Public Safety Communications.

This consolidation afforded a host of career opportunities for the employees, not the least of which was the creation of the Operations Manager. In 2006 Sheila was promoted to this newly created position, overseeing the day to day operations of the Center.

Sheila is currently a member of NENA and member of APCO since 2005. She is involved with many committees to include COMLINC, RPAC-I, the Standards and Guidelines Initiative Action Team (SG IAT), and a member of the APCO Awards Committee for the last three years.

Jackie Carroll
Deputy Director (Retired)
James City County ECC
3131 Forge Road
Toano, VA 23168
(757) 564-2146
Jackie Carroll retired as the Deputy Director for the James City County Emergency Communications Center in 2014. She made a career in 9-1-1 starting in 1979. Jackie is a Life Member of the James City Bruton Volunteer Fire Department (JCBVFD) where she began volunteer service in 1974. Additional, Jackie has for approximately 18 of those volunteer years, been on the Board of Officers serving in the capacity of both Secretary and Treasurer, where she continues to date.
Immediate Past President

Carole P. Starcher
Sr. Communications Officer (retired)
Hanover County Emergency Communications Department
7501 Library Dr.
Hanover, VA 23069
(804) 365-6140
Carole worked for Hanover since 1984, retiring as of Jan. 1, 2020. She was a Sr. Communications Officer assigned to the Midnight Shift. She is a DCJS General Instructor, a NCIC/VCIN Instructor and an APCO Certified Training Officer. She is also an employee of the Caroline County Sheriff's Office as a Part-time Communicatiions Officer, and is a Life Member with the Ashcake Volunteer Rescue Squad. Carole currently volunteers in an Associate status with the Central Middlesex Volunteer Rescue Squad as an EMT/Attendant in Charge.

Her hobbies include: Hockey, Scrabble, camping, fishing, reading, sewing, cooking, and being with family and friends.

Carole presently lives in Mechanicsville with her husband, James, children – Tristan(son) and Savera (daughter), a cat Halo and a Boxer Ahleigh.
Director at Large

Mary Binford
Quality Assurance Coordinator
Chesterfield County Emergency Communications
6610 Public Safety Way
Chesterfield, VA 23832
(804) 748-1556
Mary is the Quality Assurance Coordinator for Chesterfield Emergency Communications Center. Fueled by Starbucks, she evaluates performance, identifies area of training, assist with overseeing the EMD program, and maintains vital statistics. Mary has been involved in several facets of Public Safety for the past 19 years. Mary graduated with honors from Coastal Carolina University in 2007 and is always looking for additional educational opportunities. She is an active member of The Association of Public–Safety Communication Officials and has earned her RPL, CMCP, ENP, and Emergency Medical Dispatch Instructor. In her free time she enjoys spending time with her devoted husband, son, and daughter.
Director at Large

Aleta G. Coleman
Chief of Emergency Communications
Roanoke County Communications & Information Technology Department
5925 Cove Road. NW
Roanoke, Virginia 24019
(540) 562-3265
Aleta Coleman began working for the Roanoke County Police Department in December 1990. She served as a trainer beginning in 1996 and was later promoted to Lead Communications Officer in 1997. In 2007, the Emergency Communications Center became separated from the Police Department and formed their own department. In 2012, she was selected as the Training Coordinator. Most recently, in March 2015, she was promoted to the Chief of Emergency Communications of the Roanoke County Emergency Communications Center.

She is a member of the Association of Public Safety Communications Officials (APCO) as well as the National Emergency Number Association (NENA) where she has served at the Region VI Western regional director since 2012 and she has received her Emergency Number Professional (ENP) certification. Aleta served as the Chairperson of the Blue Ridge Regional 9-1-1 group for several years until the group disbanded. She has received numerous awards during her career, but perhaps the most prestigious was the 2006 Leadership Award for the Roanoke County Police Department. Aleta was selected as the 2013 Roanoke County Emergency Communications Supervisor of the Year.

When Aleta is not working, she enjoys traveling, attending concerts, collecting post cards from all around the world, and photography. She has an extensive collection of photographs of lighthouses and covered bridges which are her special interest.